Terms and Conditions
Pricing
Staples reserves the right to adjust prices in response to
market conditions and industry-wide cost fluctuations.
Delivery
General Terms
Except for special orders, your order will be delivered where
and when you need it. Orders received by 5:00 pm local time,
Monday–Friday (excluding holidays) are processed the same
day. We ask that you place your order as early in the day as
possible to ensure next-business-day delivery. There may be
additional delivery charges for out-of-market next-business-day
deliveries, same-day rush deliveries or small orders. When
ordering online or by phone or fax, please be sure to supply your
budget center and detailed shipping information such as your
department, floor and room number. Including this information
will help speed your delivery. Certain products may require
longer shipping times and are indicated with a � preceding the
manufacturer number. Please contact your Account Manager or
Customer Service for shipping times on these items. Products
listed in this catalog or on your online ordering system may
sometimes become unavailable or discontinued. If this happens,
a Staples Representative will suggest a substitute product.
Risk of Loss and Damage: Title and risk of loss or
damage passes to the customer upon delivery to
customer or customer’s agent.
Additional Furniture Terms
Shipping: Shipment and delivery will be made by the
designated carrier and in the manner deemed best by Staples.
Staples shall not be responsible for delays beyond its control.
Installation Services: Additional installation services are
available at an additional charge. At the time services are
rendered, unless quoted otherwise, the customer’s site must
be free of obstruction and fully prepared to accept the product.
Any unanticipated conditions encountered at the time of
installation may be accommodated for an additional charge
(such as delays in accessing site, storage charges, relocating
existing furniture and/or stair carry).
Installation Delays: In the event that construction delays or
other causes not within customer’s or Staples’ control force
postponement of the installation as scheduled, Staples or the
customer shall store the products until installation can be
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resumed, and the products shall be considered accepted by
the customer for purposes of invoicing and payment. The
customer shall pay all transfer and storage charges incurred.
Delivery Signature: The customer signature obtained at
the time of delivery indicates that all furniture has been
received and/or installed in good condition, free of damages.
All exceptions must be noted upon delivery on the delivery
paperwork or associated punch list.
Exchanges and Returns
General Terms
We offer two ways to make exchanges and returns: online or
by phone. Regardless of how you’ve placed your order, you can
go to your online ordering system to process your return. If you
do not have access to an online ordering system, you can make
a return by calling Customer Service:
StaplesLink.com ® Users: 877-826-7755.
We’ll arrange to pick up the item for exchange or credit
to your account.
Product Applicable
Category* Return Period
Office Supplies ................................................................ 30 Days
Software (unopened)....................................................... 30 Days
(Opened or defective software may be exchanged for the same title
and version within 30 calendar days of receiving the software.)
Technology and Business Machines .............................. 14 Days
Furniture. ..................................................................... See Below
Custom-Imprinted.. .................................... Not Returnable
unless
Products Damaged/Defective
We will accept returns of a product in saleable condition, within
the applicable return period, with its complete and original
manufacturer’s packaging intact and undamaged, including
Universal Product Code (UPC), manuals and parts, and a copy
of the packing slip. Have your packing list ready when
speaking to Customer Service as your customer number, order
number, product(s) to return, a reason for your return, contact
information and method of return will be required.
*Visit your online ordering system or contact your
Account Manager for the complete returns policy and
clarification on product categories. Custom products are
not returnable unless damaged/defective.
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